Refund policy
Shipping and Return/Exchange Policy
All products are shipped from REBUILDINGWORKS warehouse. Most items are dispatched via UPS, USPS, DHL, or FedEx, and large items may require signature upon delivery (unless otherwise specified).
Shipping Policy
If the item you ordered is in stock, please allow us up to 48 hours to process and ship your order. For time‑sensitive orders, please notify us by email in advance to avoid delays.
If the item is out of stock, production lead‑time is typically 2‑3 weeks (this is the time required for us to manufacture and prepare your order before handing it over to the shipping carrier).
Depending on the product's dimensions, shipping carriers and methods vary, which may affect delivery times.
- Small items: Usually shipped via air freight, with an estimated transit time of 8‑15 business days after shipment.
- Large items: Generally shipped via sea freight, with an estimated transit time of 30‑60 business days after shipment.
Total estimated delivery time = Production lead‑time + Transit time.
Please note: Customs clearance and holidays may cause additional delays beyond our estimated timeframe.
Return and Exchange Policy
1. If you receive a damaged product, please follow these instructions:
Report the damage immediately to the shipping carrier and notify us within 24 hours of receiving the package. You must send clear photos or videos of all damaged items, showing the exact locations of damage, along with the shipping label, complete inner packaging, and outer box. Failure to follow these steps may result in denial of your claim and no refund.
After-sales solution for damage: If the product was damaged due to external packaging failure, we will hold the logistics provider accountable. The customer is not responsible for return shipping costs and may choose either a replacement or a full refund.
2. Product Quality Issues
Applicable conditions: The product’s outer packaging is intact without impact or damage, and the issue originates from a manufacturing defect.
After-sales handling: After verifying the quality issue, we will prioritize sending a free replacement with a brand-new item.
Additional note: Defects caused by human error, improper installation, or normal wear and tear during use are not considered manufacturer defects and are not eligible for returns, exchanges, or replacements.
3. Order Cancellation and Wrong Shipment Policy
To cancel an order, please send an email within 24 hours indicating the order number and the information used at checkout. Custom-ordered items cannot be canceled. (Custom-ordered items include parts specially manufactured according to specific vehicle models or products that differ from standard patterns and colors.)
If we mistakenly ship the wrong item or make an error in processing your order, we will arrange for the package to be returned and the correct item to be resent. All associated round-trip shipping costs will be covered by us.